Key Features of Smart XSUS
Identify new Cross-Sell/ Upsell opportunities
Every time you interact with your customers, it is an opportunity to sell. The challenge is always giving the right reasons on why the customer should be buying more from you. Are you offering all the right reasons for your customers to Upsell and Cross-sell more?
Yagna Smart XSUS product not only suggests what Upsell/Cross-sell should be offered to customers but also offers reasons in the context of their existing Installed Base, which greatly increases the chances of your win.
Identify Dormant customer accounts
You will have many customers who were actively buying your products at one point in time, and then at some juncture because of competition, dissatisfaction or other reasons, stopped buying products from you. You are too busy chasing the new customers and have no time to identify these customers and bring them back to your fold.
Yagna can apply various dormant customer account patterns in its machine learning tool kit, and identify and present these customers for you.
Identify Product Refresh opportunities
The usual lifespan of a hardware/software product is anywhere between 4 to 6 years. Once you sell a product to your customer, ideally you should go back to that customer when Product End Of Life (EOL) event nears and offer a new version of that product as a refresh. How often do you do that? Stats suggest that 30-35% of the customers refresh their products when the product's EOL gets announced. So, is your competition eating your lunch?
Yagna can identify these refresh opportunities for you along with relevant suggestions on the replacement products.
Identify White Spaces within your top customer accounts
White Spaces are untapped business opportunities; machine learning techniques analyze a partner's existing Installed Base and find these customer-specific untapped opportunities.
Yagna’s White Space analysis discovers specific relations between customers, their vertical, their region and their existing products and finds the probability of them buying the newer products. Once armed with the data, you can prioritize their target customer list and win more deals.
Assign XSUS Leads to Partners and Track Progress
Once XSUS leads are generated using your Installed Base data, these leads can automatically be assigned to your partners or your sales team members. These leads are auto-assigned along with quotes based on predefined and self-configured rules. Once assigned, you can track the progress of the lead with the help of features like Lead Assign, Accept, Recall, Return, and Lead Closure.
Reporting And Analytics
A rich reports dashboard to help you generate XSUS reports, as and when it is needed. Get the reporting and analytics on:
Open, In Progress and Closed Leads, Upsell trends, Upsell quote values, Upsell products, and many other SmartLead insights.
Key Features of Smart Renewals
Zero Touch Renewal
Yagna allows you to make your renewal process 100% automated, especially for low dollar high volume renewals. With Yagna you can configure your payment gateway and define rules for discounting and notification. Once done you can sit back, relax and watch the rate of renewals soaring!
100% Automated Renewal Quotes
Renewal quoting can be very manual and time-consuming, especially when multiple parties are involved. For example, a typical renewal quote starts from the vendor, then the distributor puts its margin/ currency conversion, then the channel partner has to top it up with its margins before the quote can be sent out to the customer.
Yagna makes this process very simple and seamless. It absorbs quotes from vendors, applies automatic margins of distributors based on different rules and auto-routes these quotes to partners where they can apply their margins on top of it.
Identify and Co-term multiple contracts
There is nothing more confusing to a high-volume buyer than to receive renewal notification every few weeks or months for different purchases.
With Yagna, multiple contracts expiring at short intervals are well managed to create co-termed or consolidated quotes, for much better customer experience and loyalty.
Identify and present Upsell/Cross-sell Options
Every time you interact with your customers it is an opportunity to sell.
As you get in touch with your customers for renewal, that’s the best time to offer them Upsell/Cross-sell Options in terms of renewal as well as new product offerings. Yagna not only suggests what Upsell/Cross-sell should be offered to customers but also offers reasons in the context of their existing Installed Base which greatly increases the chances of you winning.
Renewal aided by Machine Learning and AI
Yagna’s ML and AI engine identifies customers who may have the propensity to be late for renewals so that you focus on them early enough. Yagna also identifies whether the customer is on the optimal maintenance/support level or not, and recommends the right level for the customer.
Reporting And Analytics
A rich reports dashboard to help you generate renewal reports, as and when it is needed. Get the reporting and analytics on: Open, In Progress and Closed Renewals; Ontime Vs Delayed renewals; Renewal trends, Renewal Quote values, Renewal products, and other Renewal insights.